Reference

Privacy Policy

We handle your account information, payment records, and session data according to the privacy standards expected in Malaysia.

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DATA PRACTICES

How We Handle Your Information

We secure your data with encryption during transmission and storage, limit internal access to staff who need it for account verification or fraud prevention, and retain records only as long as required by local law or active account status. If you close your account, we archive transaction history for the statutory period and delete non-essential data.

Encryption

All payment transactions via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX are encrypted during transfer. Account login sessions use secure HTTPS connections to protect your credentials and session tokens from interception.

Access Controls

Internal staff access to your account data is restricted to roles that require it—verification agents, payment processors, and fraud-prevention teams. Access logs are audited regularly to ensure compliance with our internal data-handling rules.

Retention Limits

Active account data is retained for as long as you maintain the account. Closed accounts trigger a retention countdown: transaction records are archived for the period required by local law, then purged. Session logs older than ninety days are deleted automatically.

Your Rights

You can request a data export, ask us to correct errors in your profile, or submit a deletion request through live chat or email support. We verify your identity before processing privacy requests and aim to complete them within fourteen days.

POLICY CONTACT

How to Reach Us About Privacy

If you have questions about this privacy policy, want to request a copy of your data, or need to update account details, contact us through the channels below. Support handles privacy requests during the same hours we serve account and payment inquiries.

Team online

Live Chat

Open the chat widget in your account dashboard to speak with a support agent about data requests, correction needs, or deletion inquiries. Agents can guide you through the verification steps required for privacy-related changes.

Email Support

Send privacy requests to the support email address listed in your account settings. Include your registered email and a brief description of your request—data access, correction, or deletion—and we will respond with next steps.

Account Settings

Review and update your contact details, communication preferences, and cookie settings directly in the account settings panel. Changes take effect immediately and apply to future data collection and session tracking.

Common Privacy Questions

We collect the email, phone number, and identity documents you submit during registration. Payment records from Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX deposits are stored, along with session data like device type, browser, and IP address for security monitoring.

Deposit and withdrawal transactions are encrypted during transfer using secure protocols. We store transaction amounts and timestamps but do not hold your e-wallet PIN or banking credentials—those remain with Touch 'n Go eWallet, Boost, GrabPay, or your bank.

Yes. Contact support via live chat or email, verify your identity, and we will provide a data export containing your account details, transaction history, and session logs within fourteen days where local law permits.

Active account data is retained while your account remains open. If you close the account, transaction records are archived for the period required by local law, then deleted. Session logs older than ninety days are purged automatically.

We do not sell or share your personal data with third parties for marketing purposes. Payment processors, fraud-prevention services, and identity-verification providers may access limited data as required to complete transactions and comply with local law where the service is available.

Submit a deletion request through live chat or email support. We will verify your identity, close the account, and delete non-essential data. Transaction records required by local law will be archived for the statutory period before final deletion.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.